Payment Policy
You can order a product from our website with any type of Online Payment Method like Credit Card, Debit Card, Netbanking, Wallets etc.. We don't offer Cash on Delivery as a payment method as this method negatively impact the business. COD as a payment method is highly abused, so many customers (more than 50%) place bogus orders without having the necessary amount or intention to order the product.
Why is COD not available as a payment method?
- Around 50% of customers reject COD orders at the time of delivery as no proper reason is required.
- Customers want to order a product with COD, so if any circumstances arise, they can easily reject the order without worrying about the seller's investment in sending the product.
- In the current marketplace, it sounds like an overkill to send a product worth Rs 5-10k without any assurance.
- At delivery time, many customers make excuses that they are out of station or doing this or that. Their only goal is to reject the order as they lack money or the right intentions.
- Many customers order the same item from multiple vendors, take the one that arrives sooner, and reject all other orders at the time of delivery (We consider it cheating with multiple people simultaneously).
- Couriers always charge two-way shipping charges if a customer refuses to accept the order. So the seller pays money to send the parcel and receive it back without earning anything. In reality, the seller pays the courier for the buyer's failure to accept the shipment.
- COD orders are a huge burden for businesses. We consider it an abused payment method.
- A seller's money is equally important as a buyer's, and many customers have abused the COD system to death in the name of convenience.
Many of you might believe that all big players offer COD, so a business can't survive without it, but that's not true. COD emerged as a payment method because most customers had no online payment methods. The situation has changed drastically, and we consider COD an obsolete payment method.
Here are some facts about COD you don't know about :
- All businesses distribute the additional expense of failed COD shipments on successful orders. So, all customers pay a small additional price, often clubbed into the price of the product they buy.
- COD costs are always recovered from customers in other formats you might never realize. The structure is designed so that successful COD orders pay for failed COD orders.
- Absorbing COD costs is essential; buyers pay a higher price, while sellers can offer a much lower price for the same product. He has to absorb all these expenses, so the price is kept high.
- Bigger marketplaces offer free pickups and drops as their main attraction, but customers pay for all those costs in a concealed way. Nothing is free in the business and charged from customers this way or that way.
- You might already know that all the bigger marketplaces charge sellers a fixed commission (5-20%) and take their cut on each sale. That directly impacts the selling price, and you pay much more in the name of convenience.
- You can get products for a way better price if COD burdens are not there.
- You're most welcome to take your business elsewhere if you think that COD is a must for online businesses.
Refund Policy
This page provides complete details about the refund policy. If you have any additional questions, please call us at 8112293573.
Our team always delivers your orders perfectly, but unforeseen circumstances can happen when you might need to return a product for a valid reason.
Before you return a product, our team will ask for product photos or videos so that we can ensure that you're returning it in good condition. Just ensure that you’ve not used/installed/damaged the product. On this page, you can get complete details about our refund policy.
Q: How To Apply For a Refund?
You can initiate a refund request by calling us at 8112293573 or by sending an email to support@displaycombo.com. Please mention your order number in all correspondence so we can easily locate your order.
Alternatively, you can also message our WhatsApp support number 8112293573 to initiate a refund request, and we’ll process your request within one business day.
Q: Which Conditions Are Eligible For A Refund?
You can avail an easy refund under these conditions.
- You ordered the wrong product.
- You received the wrong product.
- If the product never arrived and you paid for it in advance (Delivery and Courier Issues),
- The product was damaged on arrival.
- Color Mismatch.
- Quality Issues.
- Faulty or Defective products.
- Changed Your Mind.
- Faulty Motherboard issues (You can return the display if your phone has hardware issues).
Q: Which Conditions Are Not Eligible For A Refund?
You can’t avail of a refund under these conditions.
- Damaging the product during installation.
- Products that are broken after use.
- Erupting the display flex cable during installation.
- Used products you’ve permanently installed/fixed on the phone using glue or double tapes.
- Products with no screen guard or warranty stickers (because you removed these).
- Is there any issue on your side that renders the product useless?
- Trying to return old, used products in anticipation of the request being approved.
- Falsifying the facts and using the display to back up your phone and then return it.
- Misusing the return policy without having a real issue in hand.
Q: What is the time frame for applying for a refund?
You should apply for a refund within 30 days after delivery. For example, if you ordered the product on June 1 and received the delivery on June 6. The 30-day count begins from the delivery date, not the ordering date.
You should return the product in brand new condition as we supplied; this is the only condition for a refund. We can’t issue refunds for used/installed products.
Q: How Will I Receive A Refund If I Paid Online?
Once you’ve canceled your order, you’ll instantly receive a confirmation email from us saying that your refund has been initiated. The amount will be credited back to the original mode of payment. Here are the refund timelines :
- Credit /Debit card – 7-9 business days
- Net Banking Payments – 7-9 business days
- UPI and Wallet Payments – 5-7 business days
Q: How Can I Know The Status Of My Refund?
You can call us at 8112293573 or email us at support@displaycombo.com. For faster resolutions, we recommend sending a message to our WhatsApp support number 8112293573, and you’ll receive a response almost instantly.
Q: Do You Charge Any Fees For The Refund?
Yes. If you're returning a product because of some issue on our end, we'll deduce transaction processing fees and two-way shipping charges from the refund amount.
If you return a product because of some issue from our end, we don’t charge any fees for the refund, and you’ll receive a 100% refund of the amount you paid for the product.
Q: What If The Refund Is Not Credited In The Promised Time frame?
Although it is unlikely to happen yet, you can call us at 8112293573 to discuss this. Before calling us, please check the payment instrument’s statement to verify that the refund has not yet been credited.
For example, if you paid via credit card, please carefully check the credit card statement, and refunds will be processed via CCAvenue. So you’ll see the name “CCAvenue” in your statement. Regarding bank accounts and other instruments, please check the respective account statement first and then contact us.